Legal
Retention & Destruction Policy
Last updated: July 2026
This policy sets out how long Towers Lodge retains personal information and business records, and how those records are securely destroyed once they are no longer required, in line with South Africa's Protection of Personal Information Act (POPIA).
Why We Retain Records
We retain certain records to meet legal, tax, guest-registration and operational requirements — not for longer than necessary.
Typical Retention Periods
| Record Type | Retention Period |
|---|---|
| Guest registration & booking records | As required by applicable tourism & safety regulations, then securely deleted |
| Financial & tax records (invoices, VAT records) | As required by SARS record-keeping requirements |
| Website enquiry / contact form submissions | Deleted once the enquiry is resolved, unless a booking follows |
| CCTV / security footage | Retained for a limited period for safety purposes, then overwritten |
How Records Are Destroyed
- Digital records are permanently deleted from our systems and backups once the retention period ends
- Physical documents are shredded or otherwise destroyed so they cannot be reconstructed
Requesting Deletion
You may ask us to delete your personal information earlier, subject to any legal or contractual obligation we may have to keep it.
Contact Us
Questions about this policy can be sent to towers@activecellular.co.za or 011 893 1309.