Company Policy & Procedure
Last updated: July 2026
Towers Lodge ("we", "us", "our") is committed to protecting the personal information of our guests and website visitors, in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
Information We Collect
When you make a booking or contact us, we may collect your name, contact number, email address, ID or passport details required for guest registration, and payment information needed to process your stay.
How We Use Your Information
- To process and confirm bookings and payments
- To communicate with you about your reservation
- To meet legal and guest-registration requirements
- To respond to enquiries submitted through this website
Protecting Your Information
We take reasonable technical and organisational measures to keep guest information secure, and limit access to staff who need it to do their jobs. Information is not sold to third parties.
Your Rights
Under POPIA, you have the right to request access to the personal information we hold about you, ask us to correct or delete it, and object to certain uses of it, subject to our legal and record-keeping obligations.
Retention
We keep guest and booking records only for as long as necessary to meet legal, tax and operational requirements, after which they are securely deleted.
Contact Us About This Policy
If you have questions about how your information is handled, or wish to exercise your rights under POPIA, please contact us at towers@activecellular.co.za or call 011 893 1309.